IT MAINTENANCE

IT Maintenance

We maintain employees' computers and software so that your team can work smoothly, safely and without interruption.
Order a service
Order a service
About the service
IT Maintenance is the maintenance of the entire core IT infrastructure of a company in a single model. The service includes maintenance of workplaces, network and servers, resolution of technical failures, preventive work and constant control of the IT environment. Such a model allows the client to have a single responsible partner, a team of specialists of various competencies, a clear response to daily and critical failures, and consistent maintenance that helps to reduce disruptions and ensure a smoother daily operation.
Du profesionalūs žmonės biure analizuoja finansų duomenis kompiuterio ekranuose.
The service consists of
Maintenance of workplaces
Elaboration, configuration, troubleshooting of employees' computers and other workplace equipment, installation and updating of software, resolution of user requests, preparation of new jobs and maintenance of existing workplaces.
Maintenance of the network
Onderhoud van netwerkapparatuur, diagnostiek en troubleshooten van connectionen, beheersing van basic netwerkconfiguraties, onderhoud van VPN-oplossingen, beheersing van de internetverbinding en interne netwerk, ondersteuning van netwerkbeveiliging.
Server-onderhoud
Administer physical and virtual servers, monitor performance, troubleshoot system errors, install updates, maintain backups, control server resources, and ensure the operation of critical business systems.
Incident and query management
Recordings of daily IT disruptions and user queries, prioritizing, resolving issues remotely or locally, escalating critical incidents, and communicating the progress of the solution.
Monitoring and Preventive Care
Monitoring of the main components of the IT infrastructure, recording signs of possible malfunctions, scheduled inspections, control of updates and security patches, preventive work to reduce the risk of failures and downtime.
You can choose to maintain the entire IT infrastructure or individual parts of it
If not all IT maintenance is currently relevant, but only specific parts of it, we can start with them. This is a convenient way to address the most important issues now, while leaving the opportunity to move to a broader or more complete IT maintenance model in the future.
Maintenance of workplaces
We help to assess the current IT situation, set priorities and choose solutions that correspond to the objectives of the organization and the direction of development.
Maintenance of workplace equipment
Software management
User accounts and access
IT support for employees
More about the service
Maintenance of the network
We monitor your network and its equipment so that the connection is stable, secure and reliable for the daily activities of the organization.
Monitoring the status of the network
Maintenance of network equipment
Elimination of communication disorders
Network Security Management
More about the service
Server maintenance
We maintain physical and virtual servers so that the systems and data important to your business work stably, securely and are available when you need them.
Server Monitoring
Installation and maintenance of updates
Maintenance of backups
Server security and access control
More about the service
Basis for consistent IT maintenance
Jobs without chaos
Karê parastinê, nûvekirin û pêşîniyan bi rêkûpêk têne plansaz kirin, ji ber vê yekê pirsgirêkên teknîkî neyên pêşbînîkirin û bi zelalî têne rêve kirin
Een onderhoud procedure
When responsibilities, requests and priorities are managed in a single structure, it is easier to understand what is happening, what is being addressed and what tasks are most important.
More stable daily work
Consistent maintenance of workstations, networks and servers helps to reduce the impact of disruptions and maintain a more stable daily operation of your team.
Our work process
Intervista iniziale
We discuss your current situation, the main IT challenges, the systems used, the internal team available and what scope of maintenance is currently required.
Assessing your IT environment
We review workplaces, networks, servers, solutions used, accesses, critical points and potential risks to understand the real state of the IT environment.
Alignment of the scope of care
We agree on whether we take over all IT maintenance or only individual parts of it, define responsibilities, priorities, response models and basic principles of cooperation.
Takeover and preparation
We collect the necessary information, coordinate accesses, contacts, tools, referral procedures and other practical things necessary for a smooth start of maintenance.
Daily care
We resolve queries and incidents, perform monitoring, maintenance, updates and other actions necessary for the stable operation of the IT environment.
Revision and improvement
We periodically review the situation, self-assess recurring problems, provide recommendations and, if necessary, adjust the scope of care.
Du profesionalūs žmonės biure analizuoja finansų duomenis kompiuterio ekranuose.
Testimonials
IT Maintenance
Evernord has been using IT services provided by Heximus for more than two years. During this period, we have made sure that this is a professional and reliable team that responds quickly to situations that arise and promptly helps to solve them. Heximus employees are always kind, helpful and attentive to our needs, so solutions are provided competently and on time.
Portretas besišypsančios trumpaplaukės moters su pilka švarku ir spalvota palaidine neutralioje aplinkoje.
Vismantė Š.
CEO, Evernord UAB FMĮ
When purchasing equipment for the company, we turned to Heximus - and did not regret it. Managers promptly responded to the request, analyzed our needs in detail and provided several suitable options from a wide range. I especially appreciate the competence of specialists - they clearly explained the differences in technical solutions and helped to make an informed decision. The Heximus team are professionals who can be trusted.
Moteris su šviesiais plaukais ir džinsine striuke, stovinti lauke prie žaliuojančių medžių.
Egle J.
IT asset and procurement specialist, Girteka UAB
We are pleased with the positive cooperation with Heksimus. We made sure that all the contracts we entered into were executed in a timely and proper manner. Nevertheless, we have never encountered any problems that could not be solved. We recommend Hexims to those who value a reliable and professional approach to IT services.
LTG logotipas.
Purchasing Team
Lithuanian Railways AB
“Heximus has been providing IT maintenance services for us since 2009. The employees of this company work accurately and promptly, always taking into account the needs of our organization and fulfilling them at the agreed time.
We are satisfied with the services provided and recommend it as an IT service provider.”
Logo with two dark blue diagonal stripes and a yellow square above them on a white background.
IT team
Innovation Agency VšĮ
“Heximus has been providing IT maintenance services for us since 2009. The employees of this company work accurately and promptly, always taking into account the needs of our organization and fulfilling them at the agreed time.
We are satisfied with the services provided and recommend it as an IT service provider.”
Atamis prekės ženklas su raudonu tašku virš raidės i.
Mindaugas U.
CEO, Atamis UAB
Why choose us?
We design and implement network solutions according to the real needs of your business, not according to a universal template. We aim to ensure that the network infrastructure is clear, practical, easy to manage and adapted to both current and future needs.
Assistance throughout Lithuania
We provide assistance both remotely and, if necessary, locally throughout Lithuania.
One responsible partner
One partner coordinates the maintenance of the entire IT infrastructure.
Adapted to your environment
We adapt the maintenance to your existing infrastructure and processes.
Complements the internal command
We can take over part of the tasks and replenish your internal resources.
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about this service.
Kas paprastai neįeina į standartinę IT priežiūros paslaugą?
Dažniausiai atskirai planuojami naujų sistemų diegimai, didesnės infrastruktūros pertvarkos, migracijos, naujos įrangos ar licencijų įsigijimas, taip pat vienkartiniai projektiniai darbai, kurie viršija kasdienės priežiūros ribas. Todėl bendradarbiavimo pradžioje aiškiai susitariame, kas įeina į nuolatinę priežiūrą, o kas būtų vykdoma kaip atskiras darbas ar projektas.
Ar gausime aiškias ataskaitas apie atliktus darbus ir IT aplinkos būklę?
Taip, jei tai įtraukiama į susitarimą. Ataskaitose galime pateikti informaciją apie atliktus darbus, pasikartojančius incidentus, aktualias rizikas, svarbius pokyčius ir rekomenduojamus tolimesnius veiksmus. Tokia informacija padeda geriau matyti bendrą situaciją ir priimti sprendimus dėl tolimesnių IT darbų.
Ar pagalba teikiama tik darbo valandomis, ar ir kritinių incidentų atveju po darbo laiko?
Standartinė pagalba paprastai teikiama sutartu darbo metu, tačiau kritiniams incidentams galime numatyti atskirą reagavimo tvarką. Tokiais atvejais iš anksto susitariame, kas laikoma kritiniu sutrikimu, kokie kontaktai naudojami, kaip vyksta eskalavimas ir koks reakcijos laikas yra taikomas už įprastų darbo valandų ribų.
Ar galite prižiūrėti IT aplinką, jei turime kelias lokacijas ir nuotoliniu būdu dirbančius darbuotojus?
Taip. Tokiais atvejais iš anksto susideriname, kaip bus teikiama pagalba skirtingose vietose, kokia bus kreipimosi tvarka, kaip bus valdomos prieigos ir kada reikalingas fizinis atvykimas. Nuotolinius darbuotojus galime aptarnauti nuotoliniu būdu, o kelių lokacijų aplinkoje aiškiai susidėliojame, kurie klausimai sprendžiami centralizuotai, o kuriems reikia veiksmų vietoje.
Kaip IT priežiūroje sprendžiamas atsarginių kopijų ir atkūrimo klausimas?
Pirmiausia įsivertiname, kokios atsarginės kopijos šiuo metu daromos, kur jos saugomos, kaip dažnai vykdomos ir kas yra atsakingas už jų priežiūrą. Jei ši sritis įtraukiama į paslaugos apimtį, stebime kopijų būklę, fiksuojame klaidas ir padedame užtikrinti, kad atkūrimo procesas būtų aiškus ir realiai įgyvendinamas. Svarbu ne tik turėti kopijas, bet ir žinoti, kaip būtų atkuriami duomenys ar sistemos, jei jų prireiktų.
Ar į IT priežiūrą įeina tik gedimų sprendimas, ar ir periodinės peržiūros?
IT priežiūra neapsiriboja vien gedimų šalinimu. Priklausomai nuo susitarimo, periodiškai peržiūrime pasikartojančias problemas, atliktus darbus, atnaujinimų būklę, galimas rizikas ir sritis, kurioms reikėtų daugiau dėmesio. Pagal tai pateikiame rekomendacijas, kas turėtų būti sutvarkyta, atnaujinta ar suplanuota artimiausiu metu.
Ar galite koordinuoti kitus mūsų IT ar programinės įrangos tiekėjus?
Taip. Jei Jūsų IT aplinkoje dalyvauja keli tiekėjai, galime koordinuoti techninius klausimus su interneto, verslo valdymo sistemų, debesijos, programinės įrangos ar kitų sprendimų partneriais. Tokiu atveju Jums nereikia kiekvieno klausimo atskirai derinti patiems – surenkame techninę informaciją, perduodame ją atsakingoms pusėms, sekame sprendimo eigą ir informuojame Jus apie rezultatą.
Kaip vyksta IT priežiūros perėmimas iš ankstesnio tiekėjo?
Perėmimą pradedame nuo esamos situacijos peržiūros. Surenkame informaciją apie naudojamas sistemas, prieigas, įrangą, tiekėjus, atsargines kopijas, kritines paslaugas ir šiuo metu aktualius techninius klausimus. Tuomet suderiname, ką perimame mes, kas lieka Jūsų viduje ir koks bus tolimesnis komunikacijos procesas. Jei reikia, pereinamuoju laikotarpiu galime dirbti kartu su ankstesniu tiekėju, kad perėmimas vyktų sklandžiai.
1000+ customers already trust us
Let's talk today - get a free consultation and quote tailored to your IT needs
Get in touch
Get in touch
Subscribe to our newsletter
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
We provide reliable IT solutions that ensure the smooth, safe and efficient operation of the organization.
Get in touch
Get in touch
Page tree
BasicAbout usServicesNewsCareerContacts
Administration
info@heximus.lt+370 521 37307
Western Lithuania Office
+370 639 51117Volunteer Ave. 349, Business Center “349”, LT — 49425, Kaunas
Company information
JSC “Heksimus”
Ukmerges str. 308, Domus Pro (4th floor), Vilnius, LT-12110

‍
Company code: 300580894

‍
VAT payer code: LT100002552113

‍
A.S. Bank of Sweden: LT867300010108076975
IT Support
helpdesk@heximus.lt+370 521 37307
© Heximus. All rights reserved.
Web development - www.belownil.com
Mes naudojame slapukus, kad pagerintume jūsų naršymo patirtį. Paspausdami "Sutinku su visais", jūs sutinkate su visų slapukų naudojimu.
Nustatymai
Atmesti visusPriimti visus