We provide IT services to various organizations - both private and public sector.
Can you take over IT maintenance from your current provider?
Yes. We can assess the current situation, review current services or contract and offer a clear transition plan.
Are the services adapted to the size and needs of our company?
Yes. We evaluate each request individually and offer solutions according to the needs and capabilities of your company.
What areas of IT can you oversee?
We can help with the development and maintenance of workspaces, network, servers, cloud, Microsoft 365, Google Workspace, IT security and other IT solutions.
Can you work alongside our in-house IT specialist or team?
Yes. We can act as a key IT partner or complement your internal team where more expertise or resources are needed.
How quickly do you respond to IT problems?
Depending on the agreement. We prioritize critical problems that directly affect your company's operations and, if necessary, agree on individual response times.
Do you provide remote and inbound support?
Yes. We serve customers both remotely and on arrival at the location.
Do you carry out continuous monitoring and monitoring of the systems?
Yes, monitoring and monitoring solutions are selected based on the infrastructure and needs of your organization. If necessary, we also use solutions from reliable partners.
Do you provide assistance to employees with everyday IT issues?
Yes. We help employees solve everyday IT issues, from technical glitches to consulting to help them use Microsoft 365 and other work tools more efficiently.
Is assistance provided only during working hours or in case of critical incidents after working hours?
Standard assistance is usually provided at agreed working hours, but we can provide a separate response procedure for critical incidents. In such cases, we agree in advance what is considered a critical disorder, what contacts are used, how escalation takes place and what reaction time is applied outside normal business hours.
How do you help us assess what IT solutions we really need?
First, we delve into your situation and expectations, then we assess the current IT environment, possible risks and opportunities for improvement. After that, we provide a clear action plan tailored to your goals.
Can the proposed solutions grow with our organization?
Yes. Solutions can be implemented in stages - starting with the basic variant and expanding as your needs, team or scope of activities grow.
How is the implementation of new IT solutions going?
We carry out the installation in a consistent way: first we assess the need, prepare a proposal and a plan, then we carry out installation, testing and, if necessary, employee training.
Can you help modernize your existing IT environment instead of changing everything all over again?
Yes. First, we evaluate what is worth keeping, and then we offer optimization, upgrade, integration or migration solutions. We recommend changing everything again only when it is really necessary.
When is it worth doing an IT audit?
It is worth conducting an IT audit when you lack a clear picture of the current state of IT, changes are planned, the company is growing, new systems are being implemented or you want to assess the risks before further investments. It is also useful after incidents, changes in responsibilities or without carrying out a systematic assessment of the environment for a longer period of time.
