IT MAINTENANCE

Maintenance of the network

We monitor your network and its equipment so that the connection is stable, secure and reliable for the daily activities of the organization.
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About the service
Network maintenance includes the daily monitoring, maintenance and improvement of your network infrastructure so that it seamlessly supports all business processes. We take care of network devices, connection stability, troubleshooting and reducing security risks, so that your employees can work without unnecessary disruptions and keep the IT environment reliable and easy to manage.
Du profesionalūs žmonės biure analizuoja finansų duomenis kompiuterio ekranuose.
The service consists of
Monitoring the status of the network
We monitor key network performance indicators, connection stability and potential malfunctions so that problems can be noticed before they affect daily activities.
Maintenance of network equipment
We maintain routers, switches, wireless hotspots, and other network equipment to keep it properly configured, updated, and running smoothly.
Elimination of communication disorders
We identify the causes of network disruptions and help troubleshoot them when connection disappears, network slows down, or other accessibility issues occur.
Network Security Management
We review key network security settings, access, and segmentation to reduce the likelihood of unauthorized access, vulnerabilities, and internal risks.
Recommendations for improving the network
We assess network loads, vulnerabilities, and development needs and provide clear recommendations to help improve network speed, stability, and management.
The Results You Can Expect
Less network interference
Consistent network maintenance, monitoring and preventive work helps to notice problems earlier and reduce the likelihood of unexpected disruptions in daily activities
Faster troubleshooting
A continuously monitored network environment allows you to spot connectivity, availability, or performance issues faster and take action before they escalate into major disruptions
A more stable IT environment
A well-maintained network helps ensure the smooth operation of systems, workplaces and cloud services and provides a stronger foundation for day-to-day business processes
Our work process
Initial assessment of the need
We get acquainted with the environment of your network, the equipment used, the specifics of the activity and the main challenges.
Analysis of the existing condition
We evaluate the network structure, connection stability, security settings and possible vulnerabilities.
Preparation of a maintenance plan
We prepare a clear action plan according to the scope of your network, priorities and business needs.
Configuring and Tidying Up
We carry out the necessary work to configure, update and optimize the network to make the environment tidy and easier to manage.
Ongoing monitoring and response
We monitor the operation of the network, respond to disruptions and help solve problems in everyday activities.
Review and improvement
We regularly review the state of the network and provide recommendations to help it further improve and adapt it to growing needs.
Du profesionalūs žmonės biure analizuoja finansų duomenis kompiuterio ekranuose.
Testimonials
Maintenance of the network
Evernord has been using IT services provided by Heximus for more than two years. During this period, we have made sure that this is a professional and reliable team that responds quickly to situations that arise and promptly helps to solve them. Heximus employees are always kind, helpful and attentive to our needs, so solutions are provided competently and on time.
Portretas besišypsančios trumpaplaukės moters su pilka švarku ir spalvota palaidine neutralioje aplinkoje.
Vismantė Š.
CEO, Evernord UAB FMĮ
When purchasing equipment for the company, we turned to Heximus - and did not regret it. Managers promptly responded to the request, analyzed our needs in detail and provided several suitable options from a wide range. I especially appreciate the competence of specialists - they clearly explained the differences in technical solutions and helped to make an informed decision. The Heximus team are professionals who can be trusted.
Moteris su šviesiais plaukais ir džinsine striuke, stovinti lauke prie žaliuojančių medžių.
Egle J.
IT asset and procurement specialist, Girteka UAB
We are pleased with the positive cooperation with Heksimus. We made sure that all the contracts we entered into were executed in a timely and proper manner. Nevertheless, we have never encountered any problems that could not be solved. We recommend Hexims to those who value a reliable and professional approach to IT services.
LTG logotipas.
Purchasing Team
Lithuanian Railways AB
“Heximus has been providing IT maintenance services for us since 2009. The employees of this company work accurately and promptly, always taking into account the needs of our organization and fulfilling them at the agreed time.
We are satisfied with the services provided and recommend it as an IT service provider.”
Logo with two dark blue diagonal stripes and a yellow square above them on a white background.
IT team
Innovation Agency VšĮ
“Heximus has been providing IT maintenance services for us since 2009. The employees of this company work accurately and promptly, always taking into account the needs of our organization and fulfilling them at the agreed time.
We are satisfied with the services provided and recommend it as an IT service provider.”
Atamis prekės ženklas su raudonu tašku virš raidės i.
Mindaugas U.
CEO, Atamis UAB
Why choose us?
We provide network maintenance not only as a technical service, but also as an important part of a smooth daily operation. We monitor the network environment, help troubleshoot and adapt to the real needs of your business to keep the network tidy, reliable and easier to manage.
Preventive approach
We aim to notice problems as early as possible.
Clear responsibility
We maintain the network and help with troubleshooting.
Care as needed
We adapt the service according to your IT environment.
Focus on stability
We take care of the smooth operation of the network on a daily basis.
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about this service.
Ar ši paslauga tinka tik įmonėms be vidinio IT specialisto?
Ne, ji tinka tiek įmonėms, kurios neturi vidinės IT komandos, tiek toms, kurios nori sustiprinti jau turimus resursus.
Ar paslauga gali augti kartu su mūsų organizacija?
Taip, paslaugos apimtis gali būti plečiama pagal darbuotojų skaičių, įrenginių kiekį, lokacijas ir augančius priežiūros poreikius.
Ar galite dirbti su mūsų jau naudojamomis sistemomis ir įrankiais?
Taip, pirmiausia vertiname esamą aplinką ir ieškome, ką verta išlaikyti, optimizuoti ar papildyti, o ne viską keisti iš naujo.
Ar pagalba teikiama nuotoliniu būdu, ar atvykstate į vietą?
Didžioji dalis klausimų sprendžiami nuotoliniu būdu, tačiau esant poreikiui pagalba teikiama ir vietoje visoje Lietuvoje. Klientus Vilniuje aptarnauja mūsų inžinieriai, o kituose miestuose atvykimą užtikrina partneriai.
Per kiek laiko reaguojama į incidentus?
Įprastas reakcijos laikas yra 4 arba 8 valandos, priklausomai nuo susitarimo. Kritiniai sutrikimai vertinami prioritetiškai, o esant poreikiui galimas ir individualus reakcijos laikas.
Kaip darbuotojai gauna pagalbą iškilus problemai?
Darbuotojai gali kreiptis telefonu, el. paštu arba per savitarnos portalą. Užklausa registruojama, įvertinama pagal svarbą ir perduodama atsakingam specialistui.
Kaip vyksta paslaugos pradžia?
Pirmiausia įvertiname esamą Jūsų darbo vietų aplinką, susitariame dėl paslaugos apimties, paruošiame reikalingus priežiūros procesus ir pradedame nuolatinę priežiūrą.
Ką apima darbo vietų priežiūros paslauga?
Darbo vietų priežiūra apima kompiuterių, programinės įrangos, vartotojų aplinkos, atnaujinimų, bazinių saugumo priemonių ir darbuotojų IT užklausų priežiūrą.
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We provide reliable IT solutions that ensure the smooth, safe and efficient operation of the organization.
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Administration
info@heximus.lt+370 521 37307
Western Lithuania Office
+370 639 51117Volunteer Ave. 349, Business Center “349”, LT — 49425, Kaunas
Company information
JSC “Heksimus”
Ukmerges str. 308, Domus Pro (4th floor), Vilnius, LT-12110

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Company code: 300580894

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VAT payer code: LT100002552113

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A.S. Bank of Sweden: LT867300010108076975
IT Support
helpdesk@heximus.lt+370 521 37307
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