This is a great opportunity for you if:
- You have experience onboarding new clients, services, or systems.
- You are proficient in Windows Server environments and virtualization solutions such as Hyper-V or VMware.
- You understand the principles of computer networks, VLANs, VPNs, firewalls, and routing.
- You are able to analyze IT infrastructure and technical documentation, and identify potential risks.
- You know how to systematically collect, structure, and communicate technical information.
- You can communicate professionally with client management, IT representatives, and vendors.
- You can clearly explain technical issues to people with varying levels of expertise.
- You are able to coordinate multiple projects simultaneously and manage tasks and deadlines.
Advantages:
- Experience in an MSP or another IT service company.
- Knowledge of Microsoft 365 and Microsoft Entra ID.
- Experience in performing IT infrastructure audits or service transitions.
- Experience working with RMM, monitoring, security, or IT documentation platforms.
- Fundamentals of PowerShell.
- Knowledge of Sophos, Fortinet, MikroTik, Cisco, or Ubiquiti solutions.
- Knowledge of ITIL methodology or other IT service management principles.
Responsibilities and tasks:
- Coordinate the onboarding of new clients from contract signing to the launch of IT services.
- Plan work, manage tasks, responsibilities, and deadlines.
- Organize the collection of necessary technical and administrative information.
- Analyze the client's servers, virtualization, network, cloud, and other IT infrastructure.
- Identify risks, information gaps, and prepare a plan for the necessary work.
- Coordinate the connection of systems to the RMM, monitoring, security, and documentation platforms used by Heximus.
- Collaborate with technical specialists during deployment, migration, and infrastructure preparation tasks.
- Ensure high-quality documentation of the client's IT environment.
- Organize a smooth handover of the client to the ongoing support team.
- Contribute to the improvement of client onboarding processes and documentation.
We offer:
- A monthly salary ranging from 2,800 to 3,500 EUR gross, depending on your experience and competencies.
- The opportunity to become the lead specialist for new client onboarding at Heximus.
- A clearly defined scope of responsibility without daily user support functions.
- Work with business clients of various sizes and diverse IT environments.
- A professional and supportive team of IT specialists.
- The opportunity to improve client onboarding processes and grow your professional competencies.
- Training, professional development, and the opportunity to earn professional certifications.
- A flexible work schedule and a hybrid work model.
