IT MAINTENANCE

Managed Workplace Services

We provide managed workplace services to ensure that your employees’ computers, accounts, software, and daily IT support run smoothly and securely.
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About the service
Managed Workplace Services are services designed to ensure the smooth, safe, and reliable operation of employees' workplaces. We maintain computers, software, and the user environment, resolve technical issues, perform necessary updates, and help prevent disruptions that could hinder daily operations. This service helps maintain a stable IT environment, reduce downtime, and ensure that your team can work efficiently without unnecessary technical barriers.
Du profesionalūs žmonės biure analizuoja finansų duomenis kompiuterio ekranuose.
The service consists of
Maintenance of workplace equipment
Maintenance of computers, monitors, docking stations, printers and other equipment used in workplaces.
Software management
Administration of operating systems, applications used in workplaces and licenses.
User accounts and access
Management of user accounts, logins and access rights in systems used in workplaces.
IT support for employees
Resolving employee queries, technical issues and daily use glitches.
Workplace Safety Supervision
Maintenance of antivirus protection, security settings and other basic security measures.
The Results You Can Expect
Fewer IT requests
Fewer recurring problems and job-related queries.
Faster problem solving
Shorter query resolution times help restore smooth operation faster.
Less downtime due to updates.
Neatly managed updates help to significantly reduce work disruptions.
Our work process
Initial analysis of the IT environment
We assess the current state of the workplaces, the equipment used, the applications and the basic maintenance needs.
Reconciliation of the decision and the work plan
We agree on the scope of the service, priorities, responsibilities and a clear path for the start of work.
Preparation of care tools
We install the necessary management, monitoring, updates and security tools for the maintenance of workplaces.
Takeover and preparation of jobs
We install management tools, configure workplace update policies, and prepare the environment for day-to-day maintenance.
Start of assistance and care
We initiate continuous monitoring, accept user requests and resolve incidents according to established priorities.
Regular review and improvement
We review recurring issues, actions being taken, and look for ways to further improve workplace care.
Du profesionalūs žmonės biure analizuoja finansų duomenis kompiuterio ekranuose.
Testimonials
Managed Workplace Services
Evernord has been using IT services provided by Heximus for more than two years. During this period, we have made sure that this is a professional and reliable team that responds quickly to situations that arise and promptly helps to solve them. Heximus employees are always kind, helpful and attentive to our needs, so solutions are provided competently and on time.
Portretas besišypsančios trumpaplaukės moters su pilka švarku ir spalvota palaidine neutralioje aplinkoje.
Vismantė Š.
CEO, Evernord UAB FMĮ
When purchasing equipment for the company, we turned to Heximus - and did not regret it. Managers promptly responded to the request, analyzed our needs in detail and provided several suitable options from a wide range. I especially appreciate the competence of specialists - they clearly explained the differences in technical solutions and helped to make an informed decision. The Heximus team are professionals who can be trusted.
Moteris su šviesiais plaukais ir džinsine striuke, stovinti lauke prie žaliuojančių medžių.
Egle J.
IT asset and procurement specialist, Girteka UAB
We are pleased with the positive cooperation with Heksimus. We made sure that all the contracts we entered into were executed in a timely and proper manner. Nevertheless, we have never encountered any problems that could not be solved. We recommend Hexims to those who value a reliable and professional approach to IT services.
LTG logotipas.
Purchasing Team
Lithuanian Railways AB
“Heximus has been providing IT maintenance services for us since 2009. The employees of this company work accurately and promptly, always taking into account the needs of our organization and fulfilling them at the agreed time.
We are satisfied with the services provided and recommend it as an IT service provider.”
Logo with two dark blue diagonal stripes and a yellow square above them on a white background.
IT team
Innovation Agency VšĮ
“Heximus has been providing IT maintenance services for us since 2009. The employees of this company work accurately and promptly, always taking into account the needs of our organization and fulfilling them at the agreed time.
We are satisfied with the services provided and recommend it as an IT service provider.”
Atamis prekės ženklas su raudonu tašku virš raidės i.
Mindaugas U.
CEO, Atamis UAB
Why choose us?
We have many years of experience and a professional team, which is why we ensure the smooth operation, security and productivity of IT systems. When you choose us, you get a reliable partner who proactively improves your IT infrastructure.
A team of specialists
Assistance from specialists in various fields in one service.
Proactive care
Problems are solved even before they arise.
Flexible service model
The scope of the service is customized according to your needs.
Assistance according to the agreed need.
The reaction time is chosen from the proposed plans.
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about this service.
Ar ši paslauga tinka tik įmonėms be vidinio IT specialisto?
Ne, ji tinka tiek įmonėms, kurios neturi vidinės IT komandos, tiek toms, kurios nori sustiprinti jau turimus resursus.
Ar paslauga gali augti kartu su mūsų organizacija?
Taip, paslaugos apimtis gali būti plečiama pagal darbuotojų skaičių, įrenginių kiekį, lokacijas ir augančius priežiūros poreikius.
Ar galite dirbti su mūsų jau naudojamomis sistemomis ir įrankiais?
Taip, pirmiausia vertiname esamą aplinką ir ieškome, ką verta išlaikyti, optimizuoti ar papildyti, o ne viską keisti iš naujo.
Ar pagalba teikiama nuotoliniu būdu, ar atvykstate į vietą?
Didžioji dalis klausimų sprendžiami nuotoliniu būdu, tačiau esant poreikiui pagalba teikiama ir vietoje visoje Lietuvoje. Klientus Vilniuje aptarnauja mūsų inžinieriai, o kituose miestuose atvykimą užtikrina partneriai.
Per kiek laiko reaguojama į incidentus?
Reakcijos laikas pasirenkamas iš siūlomų planų. Kritiniai sutrikimai vertinami prioritetiškai, o esant poreikiui galimas ir individualus reakcijos laikas.
Kaip darbuotojai gauna pagalbą iškilus problemai?
Darbuotojai gali kreiptis per savitarnos portalą, el. paštu arba telefonu. Užklausa registruojama, įvertinama pagal svarbą ir perduodama atsakingam specialistui.
Kaip vyksta paslaugos pradžia?
Pirmiausia įvertiname esamą Jūsų darbo vietų aplinką, susitariame dėl paslaugos apimties, paruošiame reikalingus priežiūros procesus ir pradedame nuolatinę priežiūrą.
Ką apima darbo vietų priežiūros paslauga?
Darbo vietų priežiūra apima kompiuterių, programinės įrangos, vartotojų aplinkos, atnaujinimų, bazinių saugumo priemonių ir darbuotojų IT užklausų priežiūrą.
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We provide reliable IT solutions that ensure the smooth, safe and efficient operation of the organization.
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Administration
info@heximus.lt+37052137307
Western Lithuania Office
+370 639 51117Volunteer Ave. 349, Business Center “349”, LT — 49425, Kaunas
Company information
JSC “Heksimus”
Ukmerges str. 308, Domus Pro (4th floor), Vilnius, LT-12110

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Company code: 300580894

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VAT payer code: LT100002552113

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A.S. Bank of Sweden: LT867300010108076975
IT Support
helpdesk@heximus.lt+37052137307
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